|
Applicants will perform Level 3 engineering support and incident management. |
|
BCG’s Productivity Tools team is a part of the Personal Productivity Organization. |
|
The team owns and supports several products within Microsoft 365 including Office Pro Plus, multiple add-ins for the MS Office Suite, Adobe Acrobat and MindManager. |
|
The Productivity Tools team is seeking a knowledgeable and experienced MS Office Operations Engineer to provide technical expertise & excellent support of our Microsoft 365 product Suite at a Level 3 skillset. This experience should include a deep knowledge of Office ProPlus as well as troubleshooting COM add-ins across the Suite, Adobe Acrobat and MindManager. |
|
A strong background troubleshooting enterprise Windows, Mac (OSX), and iOS environments as well as the MS Office 365 applications that reside on those platforms. |
|
Evolving experience across Level 1 and Level 2 support roles preferably in the technology stack previously described. |
|
Ability to identify dependencies and integration of other applications and services (including Add-Ins) into the OS and Office Platform. |
|
Responsible for engineering and troubleshooting solutions for application KPI improvement across application and OS stack. |
|
Accountable for stability and performance of the OS and Microsoft Office Platform and related applications. |
|
Provides Subject Matter Expertise in the evolution of OS/M365 application framework developed for our internal customers. This SME work includes product selection, deployment, and security policies. |
|
Responsible for Incident and problem escalation and resolution for OS and M365 platforms. |
|
Leads OS/M365 application security and vulnerability remediations. |
|
Helps to define and manage service metrics and reports (e.g. incident reporting, user satisfaction, costs). |
|
Experience with Agile methodologies is a plus. |
|
You will work with team members in Europe and the United States supporting a global user community. Flexible work hours may be required. |
|
Proven communication skills, both verbal and written. |
|
Exceptional verbal and written communication and presentation skills. |
6 - 10 Years
6-15 LPA 
Gurugram, 
Apply
2 